We offer several ways to receive your order, from tracked courier delivery to in-home setup and demonstration. The options available for your item and postcode, along with their prices, will be shown at checkout. If you need help choosing, call us on 0333 444 3160.

Delivery estimates are in working days, excluding weekends and bank holidays. We’ll let you know if a product has a different lead time, including items ordered from a supplier or made to order.

Delivery options:

Option: Standard Delivery, orders under £50
Price: £4.95
Estimated Delivery: Approximately 5-7 Working Days
What's Involved: Smaller items are delivered to your door by DPD. Larger palletised items arrive kerbside or on your driveway by Palletways, who contact you to arrange the delivery. Tracking is provided for all shipments. If a large item is coming via pallet, Palletways will contact you to book your delivery in. You’ll need to unpack and assemble your own items

Option: Free Standard Delivery, orders of £50 or more
Price: £0
Estimated Delivery: Approximately 5-7 Working Days
What's Involved: Smaller items are delivered to your door by DPD. Larger palletised items arrive kerbside or on your driveway by Palletways, who contact you to arrange the delivery. Tracking is provided for all shipments. If a large item is coming via pallet, Palletways will contact you to book your delivery in. You’ll need to unpack and assemble your own items

Option: Assembled Pallet Delivery (UK Mainland)
Price: £65
Estimated Delivery: Approximately 6-8 Working Days
What's Involved: We will fully assemble your item(s) here in our warehouse. We then place this back onto a pallet, re-box and wrap. The item(s) will arrive via pallet kerbside or on to your drive. You will be required to lift off the box, and move the item off the pallet. Palletways will communicate with you prior to delivery to confirm an agreeable day and time.

Option: Engineered Delivery (UK Mainland)
Price: £115
Estimated Delivery: Approximately up to 15 Working Days
What's Involved: A specialist will deliver your new item(s) into your home, provide a full assembly and demonstration service to the user, ensuring the item is suitable for the user, and the user fully understands how to use the item. We will call you to book in your delivery.

Option: Two-person Engineered Delivery (UK Mainland)
Price: £145
Estimated Delivery: Approximately up to 15 Working Days
What's Involved: For larger items such as profiling beds, our two-person team will bring your item inside, assemble it and provide a full handover and demonstration, checking that it is set up correctly and ready to use. We will call you to book in your delivery.

These are estimates unless we expressly agree a guaranteed delivery date with you. We’ll contact you if we become aware of a delay and explain your options. Delivery times and charges must be clear before an online or telephone order is placed.

Standard Delivery

Smaller parcels are delivered to your door by a courier (usually DPD). Large or palletised items are delivered kerbside or to your driveway, where access allows. Standard delivery does not include bringing a large item indoors, unpacking, assembly or a demonstration.

We’ll send tracking information when it becomes available. For pallet deliveries, the delivery network may also contact you to book a suitable delivery day. Please make sure someone can receive the item and that you have help available if you need to move or unpack a large product.

Assembled Pallet Delivery

For eligible mobility scooters and powerchairs, we can assemble and check your item before carefully packing it for pallet delivery. It will arrive assembled, but you will need to remove the packaging and take the item off the pallet. The carrier delivers kerbside or to your driveway; this service does not include an in-home handover or demonstration.

Please contact us before ordering if you are unsure whether you will be able to unpack and move the item safely.

Engineered delivery

An engineer will contact you to arrange a delivery appointment, bring your item into your home, assemble it, check its setup and show you how to use it. We’ll remove the delivery packaging.

This service is suited to larger equipment such as mobility scooters and riser recliner chairs where you would like help with setup and a personal handover.

Two-person engineered delivery

Some items, including profiling and electric beds, require a two-person team to deliver and assemble them safely. We’ll arrange a delivery appointment, bring the item into your property, assemble it and demonstrate its operation. We’ll also remove the delivery packaging.

If you need the removal of an old item, please tell us in advance so we can provide you a quote.

Northern Ireland, Highlands and Islands

Available delivery services and charges vary by product and postcode. The applicable options and prices will appear at checkout. If no option appears, email sales@mobilityco.co.uk with the product and delivery postcode, or call us for a quote before placing your order.

Our usual engineer delivery and call-out services may not be available in Northern Ireland or some island locations. We’ll explain the support available for your item before purchase. If a product develops a fault, contact us directly; your statutory rights are unaffected by where you live.

Special Order Deliveries

The estimated lead time for your particular special order item will be shown in the notes section on your order invoice. Special order items lead times can range from 2-10 weeks depending on what the item is that is being manufactured. When your special order item arrives with us from the manufacturer we will contact you to arrange shipment or delivery.

Special Order items cannot be cancelled once your order has been placed

Access to your property

Please tell us before delivery about narrow roads, restricted parking, steps, staircases, tight doorways, uneven ground or any other access issue. You can add a note at checkout or call 0333 444 3160.

For in-home delivery, please ensure that the route to the intended room is clear and that someone is present at the agreed appointment. If we identify an access concern, we’ll discuss the options with you before attempting installation.

When your order arrives

Please check the packaging and item when you reasonably can. If you notice visible damage, tell the driver and make a note on the delivery record if possible. Take photographs of the packaging and item, keep the packaging, and contact us at sales@mobilityco.co.uk with your order number.

Please report damage or missing parts as soon as possible, ideally within 48 hours, so we can investigate promptly with the carrier. This request does not limit your legal rights if you discover a problem later. Where we arranged the carrier, we remain responsible for goods damaged in transit before they are delivered to you; you do not need to pursue the courier yourself.

Missed deliveries and delivery instructions

Use the tracking link or contact us if you need to change a delivery date. For booked pallet or engineered deliveries, please let us know as early as possible if you cannot be present. We’ll explain any applicable redelivery charge before arranging another attempt.

If you ask a courier to deliver to a neighbour or a safe place, choose a suitable location and follow the carrier’s instructions. Contact us if the tracking says “delivered” but you cannot find your order; we’ll help investigate. Your statutory rights are not excluded by a blanket safe-place condition. 

Delays and unavailable items

If an item becomes unavailable or its expected delivery date changes, we’ll contact you with an updated estimate. You can decide whether to wait or discuss another suitable option. Your rights if delivery is late remain in place, including the right to cancel and receive a refund in circumstances set out by consumer law.

International delivery

Please email sales@mobilityco.co.uk or call 0333 444 3160 with the product and full delivery address. We’ll confirm whether delivery is available and provide a quote, estimated timescale and any relevant service limitations before you order. Quotes usually take 1–3 working days.