Insurance & Warranty Information
We understand how important our products are to our customers, and how purchasing a mobility scooter is a large investment in one's life. Having insurance or warranty extension on your item can provide the user and their families peace of mind and confidence in that should any adverse situation occur then you are fully protected, saving you time, money and stress.
Mobility Scooter or Powerchair Insurance
Have complete peace of mind when you purchase additional mobility scooter or powerchair insurance.
What's Covered?
- Loss or Damage
As a consequence of any sudden, unexpected and accidental cause, including fire, theft, storm and flood. - Replacement on a “New for Old” Basis
- Personal Liability
Legal liability for accidental injury to any person or damage to property. - 24/7 National Breakdown Recovery
Gets you and your property home following breakdown or damage. - Loss of Keys
Cost of replacing lost starter keys and cost of returning home to obtain a spare. - Personal Accident
A benefit is paid if you suffer death or serious bodily injury. - Personal Effects
Loss or damage to your personal effects if your mobility equipment is damaged at the same time. - Temporary Mobility Equipment
Covers mobility equipment whilst on hire to you. - Hire Costs
Cost of hiring similar equipment whilst your scooter is in for repair following insured damage. - Hospitalisation Benefit
A payment if you are hospitalised following an accident. - Mugging Benefit
If you are mugged we will pay for loss of personal effects and cost of convalescence. - Vet Fees
If a pet travelling with you is injured. - Dental Fees
If you suffer bodily injury resulting in damage to your natural or prosthetic teeth. - Punctures (PLUS PACKAGE)
Cost of repairing a puncture to any tyre fixed to the mobility equipment. - Legal Expenses (PLUS PACKAGE)
To recover damages from a
negligent third party if you are injured or your mobility equipment is damaged. - Manual Wheelchair (PLUS PACKAGE)
Covers any manual wheelchair you own. - Alternative Mobility Vehicle (PLUS PACKAGE)
If you suffer injury and your existing equipment is no longer suitable, the cost of replacing your existing equipment with an item to a higher specification. - Any Driver (PLUS PACKAGE)
Covers any person driving your equipment with your permission
Need Help? Call our friendly team on 0333 444 3160.
What's Not Insured
-
Loss or Damage whilst unattended
No cover if the property is left for more than an hour, unless
secured to an immovable object by a padlock and chain. Also, no cover applies if the property is left for more than 12 hours or overnight, unless kept in a locked building or room within the confines of your private dwelling or a room where you are temporarily residing. -
Theft or Vandalism
Whilst unattended, unless the starter key has been removed.
-
24/7 National Breakdown Recovery
If you are more than 50 miles from home or where you are residing (e.g a hotel). Also if caused by damage to tyres or battery failure, but this exclusion does not apply to “Plus”
-
Personal Liability
No Cover whilst in USA or Canada
FAQ's
Frequently Asked Questions?
How do I make a claim?
To make a claim, call our claims helpline on 01476 514471 or email us at claims@markbatesltd.com and we will take care of the rest. We fully appreciate that it is essential to resolve a claim efficiently and effectively.
Where am I covered?
United Kingdom, the Channel Islands and the Isle of Man and worldwide for up to 90 days during the period of insurance or
if the period of Insurance exceeds 12 months, for up to 90 days in any 12 month period
Does this policy cover any value mobility scooter or powerchair?
The above Insurance policy is for individuals owning a Mobility Scooter or Powerchair valued up to £5,000. For higher priced items please speak to a product advisor, who will be able to inform you of high value insurance and warranty products dependent on the value of your item.
Are there any restriction on cover?
“New for Old”
Replacement Up to 2 years, or 3 years for “Plus”.
Personal Liability Limit of £2M, increasing to £5M for “Plus”.
24/7 Breakdown Recovery
Maximum 3 claims in any one year.
Loss of Keys
£50 limit and only one claim payable in any one year
Personal Accident
Benefit of £1,000. For “Plus”, death benefit is £1,000 or the purchase price of your property whichever is the greater.
Personal Effects
Limit £150, increasing to £300 for “Plus”
Temporary Mobility Equipment
Up to your sum insured
Hire Costs
Limit £150, increasing to £300 for “Plus”.
Hospitalisation Benefit
Limit £150, increasing to £300 for “Plus”.
Mugging Benefit
Limit £150, increasing to £300 for “Plus”.
Vets Fees
Limit £150, increasing to £300 for “Plus”.
Dental Fees
Limit £150, increasing to £300 for “Plus”.
Punctures
Only on “Plus” limit £60, subject to maximum of 3 claims in any one year.
Legal expenses
Only on “Plus” limit £25,000.
Manual Wheelchair
Only on “Plus” limit £1,000.
Alternative Mobility Vehicle
Only on “Plus” limit £3,000.
Can I cancel my policy?
You may cancel this policy at any time by informing us by email cancellations@markbatesltd.com, post or phone 01476 591104.
We will allow a full refund of premium if cancelled within the first 14 days or for every full quarter of the period of insurance that remains in force thereafter, from the date of cancellation. We will not refund any part of your premium if there has been any claims during the period of insurance.
Wheelchair Insurance
Have complete peace of mind when you purchase additional wheelchair insurance.
What's Covered?
- Loss or Damage
As a consequence of any sudden, unexpected and accidental cause, including fire, theft, storm and flood. - Replacement on a “New for Old” Basis
Up to 2 years effective. - Personal Liability
Legal liability for accidental injury to any person or damage to property. Limit of £2m - 24/7 National Breakdown Recovery
Gets you and your property home following breakdown or damage. Maximum 2 claims in any one year. - Temporary Mobility Equipment
Covers mobility equipment whilst on hire to you. Up to your sum insured. - Hire Costs
Cost of hiring similar equipment whilst your scooter is in for repair following insured damage. Limit of £50.
Need Help? Call our friendly team on 0333 444 3160.
Mobility Scooter or Powerchair Warranty
For protection against mechanical and electrical breakdown on your mobility scooter or powered wheelchair, get your warranty cover.
What's Covered?
- Mechanical & Electrical Breakdown
No large repair bills here. If your product stops working through no fault of your own. - Full Cost Of Repair
This policy will cover the the parts, callout and the labour needed to get you going again. - New For Old
You won’t get left behind. If your product is less than three years old we’ll replace it with a new version if it is beyond repair - Hassle Free Claims
UK based claims team, on hand to deal with your claim and go through any questions that you have. - Personal Accident
A benefit is paid if you suffer death or serious bodily injury. - Years Of Coverage
You can carry on covering your Mobility Scooter or Powerchair for years to come with policies available for new and used equipment. - No Excess
We don't require any contribution to a claim regardless of blame, so your pennies will stretch that little bit further.
What's Not Covered?
-
Uninsured Parts
Including brake linings, electric motor brushes, batteries, off board battery chargers and consumables such as light bulbs.
-
Call-out and Labour Charges
If no fault is found or the part or component is not insured.
-
Unavailable Parts
If the part of component requiring replacement is no longer available.
Need Help? Call our friendly team on 0333 444 3160.
FAQ's
Frequently Asked Questions?
Can I put warranty extension product on a used mobility scooter or powerchair?
Yes, however the warranty cover will not become active for the first 90 days from activiation.
Where am I covered?
United Kingdom, the Channel Islands and the Isle of Man and worldwide for up to 90 days during the period of insurance or
if the period of Insurance exceeds 12 months, for up to 90 days in any 12 month period
Does this policy cover any value mobility scooter or powerchair?
The above Insurance policy is for individuals owning a Mobility Scooter or Powerchair valued up to £5,000. For higher priced items please speak to a product advisor, who will be able to inform you of high value insurance and warranty products dependent on the value of your item.
Can I cancel my policy?
You may cancel this policy at any time by informing us by email cancellations@markbatesltd.com, post or phone 01476 591104.
We will allow a full refund of premium if cancelled within the first 14 days or for every full quarter of the period of insurance that remains in force thereafter, from the date of cancellation. We will not refund any part of your premium if there has been any claims during the period of insurance.
Can I start a warranty extension product from day 1 of owning my new mobility scooter or powerchair?
No, your warranty extension product becomes live after your product's manufacturers warranty expires. Meaning that you are subject to what ever terms your manufacturer warranty cover provides.
Mark Bates Regulatory statement
